Terms and conditions

Just a Sign ApS
Østre Alle 28
DK-4200 Slagelse
Denmark

Company and VAT number: DK46605144 (CVR)
Email: hej@justasign.ai
Phone: +45 82 82 30 84 (phone hours are on our Contact & company details page)

These terms apply to both consumers and businesses. Where the rules differ, this is stated in the text. All the special rules for businesses are set out in the section Special terms for business customers.

You must be at least 18 years old to buy from us. If you are under 18, you must have your parents' consent.

You design your sign in a chat with our AI designer. It is an artificial intelligence (AI) — not a person — that replies to you and suggests text, layout, symbols and colours based on what you write.

The preview shows the sign we will produce. So please check the text, spelling, numbers, symbols, colours, dimensions and material before you order. Errors in content that you approved yourself by placing your order are not a defect.

The AI's suggestions are just that — suggestions, not legal or professional advice. If the sign has to meet specific requirements, for example for safety signs in a workplace, it is your responsibility to choose the right sign. See also the section Liability.

Colours on a screen may differ slightly from the printed sign, because screens display colours differently.

When you have designed your sign and chosen the type, size and quantity, you add it to your basket and go to checkout. The contract is entered into when your payment has been completed and we have sent you an order confirmation by email.

These terms are also available in languages other than Danish.

If you spot a mistake in your order, email us at hej@justasign.ai as soon as possible. We will gladly correct it if production has not yet started.

We may refuse an order if the sign contains racism, violence or other offensive content, if the content is illegal, or if it infringes the rights of others, for example trade marks or copyright. If we refuse an order, you will get the full amount back.

Prices are shown in the currency you shop in and include VAT and delivery. The price in your basket is the total price — no fees are added on top.

If you buy as a consumer from an EU country other than Denmark, VAT is charged at the rate that applies in your country. If you buy as a business in an EU country other than Denmark and provide a valid VAT number, we sell without VAT (reverse charge).

For deliveries outside the EU, for example to Norway and the United Kingdom, customs duties or fees may be charged in the destination country, unless otherwise stated when you order.

We are not bound by obvious pricing errors or misprints.

You pay using the payment methods shown at checkout, for example a payment card. Payments are handled by our payment providers, Stripe and — in Denmark — Flatpay. We never see or store your card details.

We only produce your sign after you have ordered, and it is made according to your choices. That is why the amount is charged when you complete your order (payment in advance). If you pay via Flatpay, for example with MobilePay, the amount is reserved when you order and only charged when the sign is dispatched.

If we refuse an order, or if you withdraw from a purchase that you have a right of withdrawal for, we refund the amount to the payment method you used.

We deliver to Denmark, Sweden, Norway, Germany, the Netherlands, France and the United Kingdom. Your sign is sent by GLS to your address or — in Denmark — to a GLS parcel shop if you choose this option.

We produce your sign after you have ordered. The expected delivery time is shown in your basket when you add the sign, and is normally 3–5 working days. Delivery outside Denmark may take a little longer.

If we create a free-form design for your sign with AI, we send you the design before we produce it. If you have not objected within the deadline stated in the email, the sign goes into production, and the delivery time is counted from that point.

If your sign is delayed, we will let you know as soon as possible. Please check your delivery address before you pay.

If the sign is damaged when you receive it, email a photo of the damage and the packaging to hej@justasign.ai as soon as possible. We will then make sure you get a new sign. This does not affect your rights under the Legal guarantee section.

If you are a consumer, the risk for the sign passes to you when it has been delivered to you.

No right of withdrawal for custom-made signs

Under section 18(2)(3) of the Danish Consumer Contracts Act (forbrugeraftaleloven), signs that are made to your specifications or are clearly personalised are not covered by the right of withdrawal. This applies, for example, to signs with your own text, name, logo or image, signs we have designed for you with AI, and signs in dimensions you have specified yourself.

Standard products: 14-day right of withdrawal

If you buy a standard product as a consumer, you have a 14-day right of withdrawal. A standard product is a sign with a symbol from our catalogue in one of our fixed sizes — without your own text and without your own dimensions — or a ready-made standard sign.

The withdrawal period runs from the day you receive the item. If your order consists of several items delivered separately, the period runs from the day you receive the last one.

How to withdraw

You must tell us within the withdrawal period. It is enough to send your notice before the period expires. The easiest way is to use the Withdraw from contract function. You will find a link to it at the bottom of every page and in your order confirmation. You can also email hej@justasign.ai or use the model withdrawal form at the end of these terms. You do not need to give a reason. Simply refusing to accept the parcel is not enough.

Returning the item

Send the item to us no later than 14 days after you have told us that you are withdrawing:

Just a Sign ApS
Østre Alle 28
DK-4200 Slagelse
Denmark

You pay the cost of returning the item. It normally costs the same as sending an ordinary parcel. You bear the risk for the item while it is in transit, so pack it securely. We do not accept parcels sent cash on delivery.

Refund

We will refund everything you have paid for the item, including delivery, no later than 14 days after we have received your notice that you are withdrawing. We use the same payment method you paid with, unless we agree otherwise. We may wait to refund you until we have received the item back, or until you have sent us proof that you have sent it back, whichever is earlier.

You may only handle the item as you would in a physical shop. If you have used it more than is necessary to establish its nature, characteristics and functioning — for example by mounting it — we may deduct any diminished value of the item from the amount we refund.

The right of withdrawal only applies to consumers.

As a consumer, you have a 24-month legal guarantee (the right to complain about defects) under the Danish Sale of Goods Act (købeloven). If the sign has a fault or defect that is not caused by incorrect use, incorrect mounting or normal wear and tear, you can — depending on the situation — have it repaired, get a new one, get a price reduction or get your money back.

If you choose to have a defect remedied by repair instead of getting a new sign, the legal guarantee period is extended once by 12 months.

You must complain within a reasonable time after you discover the defect. A complaint made within two months of discovering it is always in time.

Email hej@justasign.ai with your order number, a short description and, ideally, a photo. Many complaints can be settled from the photo without you having to send the sign back. If your complaint is justified, we pay reasonable shipping costs. Contact us before you send anything, and we will send you a return label.

It is not a defect if colours differ slightly from how they looked on your screen, or if the sign has the content that you approved yourself in the preview.

If you live in a country other than Denmark, the rules there may give you further rights, for example a longer period to complain about defects.

When our AI designs a sign, a motif or a symbol for you, the following applies:

• You guarantee that you have the right to use the names, trade marks, logos, images and texts that you ask us to use on the sign.
• Designs and symbols are machine-generated and may resemble other designs. We therefore do not guarantee that a design is unique or that it can be registered as a trade mark.
• You are free to use the sign you buy. We may later offer symbols drawn by our AI to other customers.
• If we create a free-form design for your sign, we send you the design before we produce it. If you are not happy with it, you can object within the deadline stated in the email.

We may show signs designed with us as inspiration in our gallery and in our marketing. Before a sign is shown, we remove personal data such as names, addresses and phone numbers. When you order, you give us the right to show the design in this way. If you do not want your design to be shown, email hej@justasign.ai and we will remove it.

If you are going to put up a sign in a public space or use it to meet legal requirements — for example safety signs in a workplace — it is your responsibility to check the rules and obtain the necessary permits. We supply the physical sign as you ordered it.

When we state in the preview that a symbol is an ISO 7010 symbol, this is for guidance only. It is not a guarantee that the sign meets the requirements that apply in your particular situation.

We are liable under the general rules of Danish law, including the rules on product liability. We are not liable for delays or failure to deliver caused by circumstances beyond our control (force majeure), for example strikes, fire or natural disasters.

If you buy as a business, the following applies instead of or in addition to the above:

• There is no right of withdrawal.
• You must inspect the sign when you receive it and complain without undue delay if you discover a defect. Any complaint must be made no later than 12 months after delivery.
• The risk for the sign passes to you when we have handed it over to the carrier.
• Our total liability is limited to the amount you paid for the order in question. We are not liable for indirect losses, for example business interruption, loss of profit or other consequential losses.
• You must indemnify us if third parties bring claims against us because content you asked us to put on the sign infringes their rights.
• If the language versions of these terms differ, the Danish version applies.
• Disputes are settled by the court of Just a Sign ApS's domicile (hjemting).

We process your personal data in accordance with our privacy policy. It describes what data we collect, why, who we share it with, and what rights you have.

If you have a complaint about your purchase, please contact us first at hej@justasign.ai or +45 82 82 30 84 — we can usually find a solution.

If we cannot find a solution, you can, as a consumer, complain to Nævnenes Hus (the Danish Complaint Boards Authority), where the Mediation Team for Consumer Complaints (Mæglingsteamet for Forbrugerklager) and the Danish Consumer Complaints Board (Forbrugerklagenævnet) handle complaints. Your complaint is first handled by the Mediation Team and then, if necessary, by the Consumer Complaints Board:

Nævnenes Hus
Toldboden 2
8800 Viborg
naevneneshus.dk

Value limits apply, and there is a fee for making a complaint. See the current rules at naevneneshus.dk.

If you live in an EU country other than Denmark, or in Norway or Iceland, you can also get help from the European Consumer Centre in your own country (ECC-Net).

The contract is governed by Danish law. If you are a consumer living in another country, you do not lose the protection you have under the mandatory rules of the law of the country where you live, and you can also bring proceedings before the courts of the country where you live.

We may change these terms. Your purchase is always governed by the terms that applied when you placed your order. The date at the top shows when this version came into effect.

Complete and return this form only if you wish to withdraw from the contract. You can also use our Withdraw from contract function.

• To: Just a Sign ApS, Østre Alle 28, DK-4200 Slagelse, Denmark, hej@justasign.ai
• I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*)
• Ordered on (*)/received on (*)
• Name of consumer(s)
• Address of consumer(s)
• Signature of consumer(s) (only if this form is notified on paper)
• Date

(*) Delete as appropriate.